Make Use Of show how to solve specific problems in the Galaxy S9 and S8, along with some common troubleshooting steps.Whether your phone is not charging, can not connect to the network, or the battery is draining quickly, there are ways to get your device to work better.
General tips for troubleshooting Samsung Galaxy
These are some basic troubleshooting steps that may occur with your Samsung Galaxy S8 or S9. The rest of this guide refers to specific questions, but it is worthwhile to try these tips to see if the problem will be solved.
– Restart – hold the phone’s power button and touch “Restart”.
– Update software – Samsung and your network operator periodically run software updates. It is important to regularly update your phone. To do this, go to “Settings” and go to Software update> Download updates manually. You will be notified that your device is working with the latest version or that you can download and install an update.
– Safe Mode – To enter this mode, hold down the power button and touch “Power off”. Hold the power button to turn the phone on again. When the Samsung logo appears, hold the volume down button until the phone starts charging. In the lower right corner of the phone you will see “Safe mode”. If the phone works well in safe mode, remove recently installed and updated applications until the problem is cleared.
– Factory reset – This step is only a last resort because resetting will delete everything in your phone and restore it to the state it was when you first took it in your hand. Make sure you have backed up everything you want to keep on your phone before you start factory reset. Go to Settings and go to General management> Reset> Factory data reset> Reset.
1. The camera can not focus
Galaxy phones have great cameras. Unfortunately, there is a hardware defect in S8 and S9, which is why the rear camera sometimes does not focus. To fix the problem, open the camera application and shake the phone. Once you do this, the camera will start focusing.
2. The phone does not charge
If the battery does not charge or charging too slowly, turn off your phone. Look at the phone charging port at both ends of the charging cable. Remove the dust. Also check if there is any corrosion; if any, the problem may be hardware-related, but try the rest of the steps.
Keep in mind that some third-party chargers are cheap, inefficient, and easily damaged. It is best to use the charger and the cable attached to your phone.
It is important to determine whether the problem is connected to the charger, cable or telephone. Use a different contact and then another cable to check if the problem disappears. Also try to charge your phone via USB to your computer.
If nothing helps, try using the Galaxy Wireless Charging feature. Your charging port may be corrupted.
3. The phone can not be switched off
The usual way to turn off your phone is to hold the power switch and touch “Power off”. If your phone does not turn off, there may be a software problem or the power button may be damaged.
First, try a forced restart. To do this, press the power button and the volume down button for 10 seconds. This combination of buttons is also a shortcut to Android for screen savers, so do not worry when it happens – just hold down the buttons. Your phone needs to restart and you can see if the problem is resolved.
If nothing happens, go to Settings and go to General management> Reset> Auto restart. Drag the On slider and change the “Time” and “Day” options to something close and wait for the phone to restart.
If none of the methods work, there may be a defect in the power button and you must take your device for repair.
4. No network connection
First, check your service provider’s network status. Most companies have sites where you can see if there are any damage to your area. If the provider has no problems, go to “Settings” and tap “Connections”. Ensure that the Flight mode option is off. Then touch “Mobile networks” and check that “Network operators” shows the correct ISP. If it is not, touch it and select “Search networks”. While you are here, make sure that data roaming is turned off if you are not abroad.
Then go back and touch “Network mode”. Make sure you use auto-connect mode that allows the phone to switch between different speeds depending on the network range.
Go back to the main configuration page and go to General Management> Reset> Reset network settings> Reset settings. Keep in mind that this will not only reset your mobile data, but also Wi-Fi and Bluetooth.
If the problem persists, turn off your phone and remove your SIM card. Wait five minutes, then return it back to your phone and charge it. If the problem still exists, if you can, try another SIM card on the same network. If the problem is resolved, you will need to contact your network operator and report that your original SIM card is damaged.
5. Missed missed calls
If your phone does not notify you of missed calls, first make sure the problem is not with the third party application you are using. Follow the Safe Mode steps listed above to check. Otherwise, go to Settings and touch Notifications> Advanced> Contacts> Missed call. Touch “Importance” and select “Urgent”. You can also change the tone for Sound notification if you like.
6. The battery is being worn out quickly
Check if the reason for this is not a specific application by going to Settings and going to Device maintenance> Battery. The “App power monitor” screen will show you how much charge your apps spend in hours. It is best to check this after long use of the phone to get a full picture of battery usage. To “cuddle” a particular application, touch it, then touch “Save power”.
If your battery drains at incredible speed or even turns off your phone when it falls to about 20%, the problem may be with the hardware. You will need to give your device for repair.
7. The Edge Lighting function is not activated
Edge Lighting is a feature that illuminates the edges of your phone when a notification is received. If it is not activated, go to “Settings” and go to Display> Edge screen> Edge lighting. Set “Show Edge lighting” to “Always”. If you touch Manage notifications, you can choose which applications to use Edge lighting. To select all, select “On” for the “All available apps” option.